Effective Date: August 2025
Introduction
Welcome to Neatly (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website hireneatly.com and related services (the “Services”). By using the Services you agree to the collection and use of information as described here.
Controller and Contact Information
Neatly is the data controller for personal information collected through the Services.
Primary contact email: neatlyplatform@gmail.com
Information We Collect
We collect information you provide directly and information collected automatically:
Information you provide:
- Account details: name, email address, phone number, password (hashed), profile photo.
- Provider details: business name, services offered, pricing, insurance and license info (if provided), payout account details (Stripe/PayPal).
- Booking details: service type, address, date/time, special instructions, payment information (tokenized via payment processor), communication messages between users.
- Support communications: messages, emails, and other correspondence with customer support.
- Verification documents: IDs or other documents submitted for identity verification or KYC where required.
- Marketing preferences and consents.
Information collected automatically:
- Usage data: pages visited, actions taken, search queries, booking interactions, device type, browser type, operating system.
- Location data: approximate location derived from IP address or explicit location entered during booking.
- Cookies and similar technologies: session cookies, persistent cookies, and local storage to support login, preferences, analytics, and advertising.
How We Use Your Information
We use personal information for the following purposes:
- To provide and operate the Services (create accounts, manage bookings, process payments).
- To facilitate payments and payouts, including collecting platform commissions.
- To communicate with you (account notices, booking confirmations, support).
- To verify identities and comply with legal and regulatory obligations (KYC/anti‑fraud).
- To improve and personalize the Services (recommendations, user experience).
- For marketing, with your consent where required.
- For security, fraud prevention, and to enforce our policies and terms.
- For analytics and aggregated reporting to understand platform performance.
Legal Bases for Processing (where applicable)
If you are in a jurisdiction that requires us to state legal bases, we process personal data on the following grounds:
- Performance of a contract (to provide bookings and payments).
- Legitimate interests (improving services, security, fraud prevention).
- Consent (for marketing communications and optional features).
- Legal compliance (KYC, tax, or regulatory obligations).
Sharing and Disclosure of Information
We may share personal information with:
- Service providers and partners: payment processors (Stripe, PayPal), hosting providers, email and SMS providers, analytics providers, and other vendors who perform services on our behalf.
- Service providers (Pros): when you book a service, your booking details (name, contact info, service address) are shared with the selected provider to fulfill the booking.
- Payment processors: payment details are processed via third‑party payment providers. We do not store full card details on our servers—payment info is tokenized by our payment processors.
- Legal and regulatory authorities: where required by law or to respond to lawful requests.
- Business transfers: if Neatly is involved in a merger, acquisition, or sale of assets, we may share data with prospective buyers or other third parties as part of that transaction.
- Aggregated or de‑identified data: we may share non‑identifiable aggregated data publicly or with partners.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Services, remember preferences, analyze usage, and deliver content. You can control cookies through your browser settings or by following opt‑out links provided in our cookie banner. Blocking certain cookies may affect site functionality.
Data Retention
We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of data and legal requirements.
Your Rights and Choices
Depending on your jurisdiction, you may have rights including:
- Access: request a copy of personal information we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request deletion of your personal data, subject to legal exceptions.
- Portability: request a machine‑readable copy of your data.
- Restriction/Objection: request restriction of processing or object to processing based on legitimate interests.
- Opt‑out of marketing communications.
To exercise your rights, contact us at neatlyplatform@gmail.com. We may need to verify your identity before responding. We will respond within applicable legal timeframes.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure—if you suspect unauthorized access, notify us immediately at neatlyplatform@gmail.com.
International Data Transfers
Neatly is based in the United States. Personal information may be processed and stored in the U.S. or other countries. When we transfer data internationally, we use appropriate safeguards required by law.
Children’s Privacy
The Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it. Parents or guardians should contact neatlyplatform@gmail.com with concerns.
Third‑Party Links
The Services may contain links to third‑party sites and services. We are not responsible for their privacy practices. Review privacy policies of other sites before sharing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the updated effective date at the top of the policy and, if changes are material, provide notice via the Services or email.
Contact Us
For questions, requests, or complaints about this Privacy Policy or our data practices, contact: neatlyplatform@gmail.com.